A dating app built on where people actually go. Approximate crossings, verified profiles, human moderation — never live location.

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Contact

Help, from a person.

Passn is run by a small team, and support email is answered by that team — not a bot. Write in English or Turkish. We aim to reply to every message within two business days, and faster for safety reports. Email support All contact channels

Common questions

Getting started

The iPhone app is in final testing and will be published on the App Store. Until then there is no download link, and anyone offering you a Passn installer from another source is not us. An Android version is planned after launch.
An email address or an Apple / Google account, a date of birth showing you are 18 or over, at least one photo, and a few profile basics. Location permission is optional and requested later, in context.
To enforce the 18+ rule and to show your age on your profile. Age is validated in the app and again by a constraint in the database, so it cannot be bypassed by tampering with the client.
Open your profile and start verification. You will be asked to complete a short liveness check with the front camera, which is compared against your profile photos. Verification is optional and can be done at any time.

Account & privacy

No. Passn has no live-location feature. A crossing is stored as the midpoint between the two of you, shifted by a random offset of up to 50 metres, and shown only as an approximate area and time.
iOS Settings → Passn → Location. You can switch to “While Using the App” or turn it off entirely. The rest of the app keeps working; new crossings simply stop being generated.
Use the visibility controls in Settings to hide your profile, or invisible mode (Passn Plus+) to browse without appearing. Blocking a specific person removes you from each other’s view entirely.
Most information can be edited directly in the app. For a copy of the data we hold, a correction we cannot make in-app, or any other request under applicable data-protection law, email privacy@passn.app from your account address.
In the app: Settings → Delete account. Deletion begins a 14-day grace period during which signing back in cancels it. After that the account and its content are erased, apart from the narrow items we are required to keep — those are listed in the data deletion policy.

Subscriptions & billing

Plus adds unlimited likes, more super likes, seeing who liked you, undo, and photos in chat. Plus+ adds boost, invisible mode, advanced filters and longer crossing history. The full comparison is on the product page.
Prices are set per country by the App Store and shown in your local currency before you confirm. Passn does not process card details and never sees them.
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Passn → Cancel. Cancel at least 24 hours before the period ends to avoid the next renewal; you keep the benefits until the current period expires.
Purchases made through the App Store are refunded by Apple, not by us — use reportaproblem.apple.com. If something went wrong on our side, write to support@passn.app and we will help.
Open the paywall and use “Restore purchases”, which re-reads your entitlement from the App Store. If it still does not appear, email support with the date of purchase and the Apple receipt and we will fix it manually.

Safety & reporting

Use the report action on their profile, inside the chat, or in a community room. The report reaches a human moderator with the relevant context attached. You can block at the same time.
A moderator reviews the report against the Community Guidelines. Outcomes range from a warning to a permanent ban, depending on severity and history. Severe categories are actioned first.
Report it in the app and, if it is urgent, also email abuse@passn.app. These reports are prioritised, and we report applicable material to NCMEC and equivalent authorities.
Do not send anything. Requests for money, gift cards or crypto — however plausible the story — are the clearest signal of a scam. Report the account; we act on these quickly.
Contact

Pick the right inbox and you will get a faster answer.

Product support

support@passn.app

Account, profile, subscriptions and technical problems.

General enquiries

hello@passn.app

Anything that is not support, legal or press.

Privacy & data requests

privacy@passn.app

Access, correction, deletion and processing questions.

Trust & safety

abuse@passn.app

Abuse, harassment, impersonation, urgent safety concerns.

Security disclosure

security@passn.app

Vulnerabilities in the app, API or this website.

Legal notices

legal@passn.app

Formal correspondence, law enforcement, IP claims.

Response times

Support and general enquiries: within two business days. Safety and child-safety reports: prioritised ahead of everything else. Legal notices: acknowledged on receipt.

Postal address

Passn LLC
8 The Green
Suite 23215
Dover, DE 19901
United States